Bought one, poor quality evident
Upon T202 first use the rear plastic belt/roller covers on each side scraped the belt continuously, and the rear roller was bad, making a repetitive, metallic, clanging noise. I removed and adjusted the covers to eliminate scraping. A rattling under the motor cover prompted me to remove the cover, where I found various screws and washers of no purpose just seemingly tossed in. I also found the front roller adjustment bolt was improperly installed leaving the front roller cockeyed. I corrected that. One of the console supports has a gouge in the metal. I think it came from the factory that way, as there was no damage to shipping packaging.
A call to customer service was answered promptly, and a new rear roller was supposedly shipped for delivery in 3-5 days. After six days I called back and was told the order was back ordered on the day I first requested it. It finally came after 4 more days. I installed the roller and now everything seems to be ok but I wonder how long it will last. In this regard I called customer service again, and again they answered promptly. I asked for an extension to the warranty which they gladly granted. I can't complain too much about customer service, but the quality control is abyssmal and I seriously doubt the quality of the product itself is much better.
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Comment on Treadmills.