(Mahwah, NJ USA)
I bought a True 400P treadmill from Gymsource in August 2004. Never had a problem until August 2008. The only part left on warranty was the motor. I called Gymsource, they came ($200.00 visit). Through December 2008 Gymsource has since been to my house 7 times, They replaced the motor twice, the speed sensor, the PMW board and they can not get the unit working. It has not worked since that breakdown in August.
I have also spoken directly with True, had one conversation with them but no reply to my latest messages.
For 4 years the unit worked great. I just ordered a new treadmill from Sole. I just didn't feel secure going back to Gymsource.