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I own two T-30 TM's. Mine I bought new and the second I bought used (for my husband). We love the machines! My husband and I regularly run intervals and additionally I use mine to walk uphill. They are very well-maintained machines.
About a month ago, while walking at 3mph 3% grade, 33 mins into my 40 min workout, my TM malfunctioned, instantly accelerating to top speed.
The belt threw me forward onto my knees, then threw me back off the machine onto my butt, landing hard. I injured both knees (all the skin was burned off my left knee) and bruised my right wrist/hand.
I learned that 5900 Horizon TMs made in 2001/2002 were recalled as 15 people were injured for this same acceleration malfunction. My TM is not subject to any recalls. My TM no longer work; the console turns on, but the motor/belt does not move.
I am reaching out to you for several reasons:
1. Can my TM be repaired? Seems like a circuit could be replaced?
2. If it cannot be reliably repaired, what should I do with the 2 TMs? I can't sell or donate them knowing they are a hazard.
3. Did you work on any machines that were recalled?
4. How does Horizon usually treat customers who are injured using their machines?
I have spoken with Horizon and they took any injury report. Rather than repair my machine, they offered me a discount on a new TM.
They did not offer to cover any costs associated with my injuries.
Not sure if I want another of their TMs since this malfunction could be an ongoing design flaw.
I have used TMs for 30 years and have owned them in my home for over 20 years. I am in good shape and exercise daily.
I am torn because I'd like to continue using my TM or get another one, but I am also apprehensive as I don't want to be injured (more seriously perhaps) if something like this were to happen again.
From this accident, I was out of action for 3 weeks before being able to resume normal activities, including light workouts.
Any help or assistance you can offer is greatly appreciated!
=========== Horizon TM Model T-30 (2004)====
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