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Ridiculous Customer Service

After a bolt broke on one of the handrails, I contacted Horizon online. They responded: Thank you for contacting Johnson Health Tech. For security reason please contact Customer Tech Support at 1-888-993-3199 Mon-Fri 8-5pm CST to place an order for the bolt. The cost with shipping will be $6.80 plus tax. Please reference case #XXXXXX
I called and after listening to the "on-wait" music from hell for 16 minutes, they responded, "We are experiencing a high volume of calls. Please call back the next business day".
Perfect ending to a perfectly awful piece of crappy machinery. I'm going to Sports Authority to buy a GOOD treadmill. Any suggestions?

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