Never Miss Any Updates or News!

Enter Your E-mail Address
Enter Your First Name (optional)
Then

Don't worry — your e-mail address is totally secure.
I promise to use it only to send you Treadmill Addicts Newsletter.

Ridiculous Customer Service

After a bolt broke on one of the handrails, I contacted Horizon online. They responded: Thank you for contacting Johnson Health Tech. For security reason please contact Customer Tech Support at 1-888-993-3199 Mon-Fri 8-5pm CST to place an order for the bolt. The cost with shipping will be $6.80 plus tax. Please reference case #XXXXXX
I called and after listening to the "on-wait" music from hell for 16 minutes, they responded, "We are experiencing a high volume of calls. Please call back the next business day".
Perfect ending to a perfectly awful piece of crappy machinery. I'm going to Sports Authority to buy a GOOD treadmill. Any suggestions?

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Horizon.