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Quality and support had gone downhill

Our comppany purcahsed 0ver 100 treadmills and spinners.. all brand new and top of the line models. Nothing but problems from day one. Support promises but does not deliver. It's a shame because when the treads and bikes are actually operating they are very cool.. problem is they are down a lot and then getting parts and service takes a long time.

Would not be surprised if we ditch Star Trac as a vendor due to these issues... again its a shame... they used to be our #1 vendor and as I said when it works they are excellant machines... but they gotta work!!!

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