Pro-Form 755 Crosstrainer
by Lenny D
This model was a replacement for a unit that I purchased, arrived damaged, but was discontinued and there was no exact replacement available. I requested a unit similar in price and fuction to my original purchase and this was the rep's suggestion. So I got it. Worked fine. I was running 4-6 miles per day. After 3 months, my miles increased to 6-8. Each time I would ran more than 7 miles, the treadmill came to a sudden and complete stop but never at exactly the same time/miles. This was a real surprise to me the first 2 times. So I called Pro Form 5 times and went through a series of diagnostics, ran tests and talked with various reps. No one had an answer. Last rep I spoke with said that this is supposed to happen as these treadmills are not made to run long distances. I thought that was odd, but it was a crosstrainer model so I thought she might be right. So I called again to request an exchange as this machine would not work out for me as my miles increased. I was told that it was past 90 days. So I spoke to a supervisor up a level or 2 in the customer returns department, and she basically told me there was nothing they can do as the unit was past 90 days and that there was no one else I could talk to and that no one who would return call if I left my number. She then said "this is the end of the line" thanks for calling. So now I manage my run in 5-6 mile segments, restarting the treadmill as to avoid that sudden and unexpected stop. I share this story with every runner that asks me about treadmills.
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Worst Treadmill Experience.