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Orth Belt and Shorting problem

by KJ
(Camas, WA)

I have a True HRC Z5 with the Ortho belt S.O.F.T. system.
This machine trips the internal fuse anytime you go over 4mph. I have had the tech out to fix six times. The last time out (now out of warranty), he told me there was a design error in the belt that caused an electrical charge to build. He explained True has a replacement belt. He charged me $300 to replace the belt. Works fine now. I called True and said you can't possibly expect me to pay for this? They said too bad, you are paying for it. Anyone else have this problem?

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Jul 27, 2013
Who did you call!?!
by: Anonymous

I work as a tech consultant for TRUE. Call my office at 800-883-8783. Give the technician who answers the serial number of your unit (located on the base of the unit next to the power cord)and we will email you an exploded view and service manual. If you are calling the store you purchased it from, you are not talking to TRUE! Our office hours are Monday - Friday 8:30am to 5:30pm central standard time.

Feb 11, 2012
by: Anonymous

We have a Z5 True. We had to buy a new belt too. After that it worked for a while. One day it was in use, pause was touched to step away for a moment, when we returned, it had completely shut down. Even the dash lights were off. It will not respond now. It is completely dead. We tested the outlet and it was fine. We think there must be a fuse in it. The company will not provide any information on the problem. They want a lot of money just to look at it. That isn't going to happen. Where can we get a schematic so we can fix it ourselves? NEVER BUY A TRUE.

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