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Online support when something goes wrong

by andrea
(monroe county)

I bought am image 15.0R from wal-mart about 2 years ago but it stopped working after about 9 months. I was upset because I did not have some kind of online support system where I could address the problem I was having with my treadmill. If you are going to sell a product for over $400.00, then there should be someone you can contact via net or by phone. I don't know if my motor went out or I just bought a bad treadmill. It only got used maybe 5 months after purchase. I got on it one day and it simply stopped running. I put the key in place and the belt would move for 2 seconds and stop each time I tried. If I could have talked to someone who knew more about the product than me, I would not have been so upset. I can guarantee that I will not make the same mistake twice.

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Aug 19, 2014
tread mill 1080 error
by: prabhu

my treadmill 1080 show me error e3

any body know how to solve this problem?

Jun 19, 2013
endurance xt3300
by: Anonymous

whilst operating the treadmill it flashed up ERROR7 and then the treadmill stopped operating. when I turn the treadmill on now it will not let me programme it but does no show ERROR7?


Jun 13, 2011
sportsart teadmill 1080
by: shailesh

i have complate in tradmill Sprtsart 1080 when i geting up/down it get stack and realy get noise

May 13, 2011
Error treadmill
by: Khalid

My treadmill SportsArt model 1080 is displaying error 7. can someone tell me how to fix it.

Jan 04, 2011
by: Anonymous

Customer service at The Logan UT company. My Message to them is:"Oh really, shortly you will be with me? I was just put on hold on the phone at Proform while everyone went home at the business. I held for 30 minutes from 4:45 PM to 5:15 PM MST Tuesday Jan 4, 2011. Called back to find a recorded message which said you had closed at 5. Your web site says your open till 6 PM MST. Nice job! No one said hold till morning so we can tell you 'we can't help you. So what if you bought one of our machines and it just quit working after minimal use. We don't work on stuff we sell if you can't get it to us'."

Jul 14, 2009
Image Support
by: Mike

Andrea, I'm sorry to hear you had trouble with your equipment, and specifically getting assistance in addressing any problems on it. The company who makes your product, and can therefore assist in troubleshooting and parts orders is ICON Health & Fitness. I work for them as a technitian in their customer service department. Each operator here is trained and ready to help. Our phone number here is 18009993756. For online support you can go to There is a FAQ (Frequently Asked Questions) link which may be helpful, you can view the manual and order parts there as well. It is always important to have the model number for your machine, not just the name. It usually begins with IMTL and will be located on the framing of the machine. Call us if you still need help!

Jun 10, 2009
by: amit


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