Online support when something goes wrong
I bought am image 15.0R from wal-mart about 2 years ago but it stopped working after about 9 months. I was upset because I did not have some kind of online support system where I could address the problem I was having with my treadmill. If you are going to sell a product for over $400.00, then there should be someone you can contact via net or by phone. I don't know if my motor went out or I just bought a bad treadmill. It only got used maybe 5 months after purchase. I got on it one day and it simply stopped running. I put the key in place and the belt would move for 2 seconds and stop each time I tried. If I could have talked to someone who knew more about the product than me, I would not have been so upset. I can guarantee that I will not make the same mistake twice.