Not so happy to own PROFORM CROSSWALK bought from SEARS
We had the treadmill for 4 months and the motor stopped working. Unfortunately, the warranty of parts and labor is only 90 days. I called the technician, he came over for service. He charged us $99.00 for diagnose the problem and the repair cost is $478.00. It’s a joke, I bought this treadmill for $349.00. Since the motor is still under the warranty , I called both SEARS and PROFORM customer services to send me the motor and my friend can replace it without a cost. UNFORTUNATELY, after 5 hours talked to both customer services, they denied to process the order and ask me to use their technician in order to have the free order. After 4 months, the treadmill is a junk, I had to pay $50.00 for someone came to pick up the trash.
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