by John Talbot
(San Antonio Texas 78233)
Had this machine for 3 years. I did not use it much, maybe 1/2 hour per day, 4 days per week. But the motor burned out, ironman said it is still under warranty and they'd ship me a new one. The circut board was also getting hot so I decided to get a new one. Keys company didn't have one and suggested I order from Fitness repair parts, so I did for $270.00. Then a week later I tried following up on keys fitness because I did not get the motor. The new rep told me that they are sorry, these motors are out of stock and I won't get it until September 17, maybe. So I asked who was the manufacturer (Mcllelen), and called them in Wisconson. They told me they no longer make that model anymore, so I couldn't order it from them and neither could Keys fitness the manufacturer. I called Keys back and the tech rep thought that the motor were coming in from China, but he's not sure. So I called Fitness Repair parts again and ordered one for another $270.00. But when I got it I noticed that they sent the wrong motor. I called them again today, they said sorry and asked me to send it back because it was mislabled on the outside of the box. (I am very mechanically inclined, although the motor would fit, it was 145 volts DC, and the original was 100 volts DC. The one I got was 4000 RPM while the original was 5750 RPM. So I know it would not work. Also, the part numbers were also different.)Its really a hassle. Usually ironman has pretty good rep but this model and customer service is just horrible. I will shop for a new one but I will still keep the old one so I can hound them for a new motor.
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