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golds gym customer service

by jennifer baker
(tunbridge vt)

So I waited four weeks to get my golds gym cross walk 570 delivered. When it finally got to my house we opened the box and put the treadmill together. As we find that a screw that holds the tread in place is broke in half with most stuck in the end of the treadmill. We call the customer service number and wait on hold for well over half an hour everytime before we even speak with a real person. The first time the representative says in 3-5 business we will get a call to schedule a service date. On the fifth day we call to find our information was passed to someone who doesn't service our area. So they say in two days we should get a call. On the second day there is still no call. So again we call and wait for over 45 minutes. They tell us there is no guy to service our area so they have to use their outside company and we should get a call the next day. Again they don't call so we wait on hold for 55+ minutes and ask for a supervisor. He says he will personally take all of the information in our calls and get in touch with the service company and have them call us the next day and if he can't get them to, he will call us personally. Here it is the next day and again no one has called us to fix the treadmill that came broken and we have nadir for three weeks just sitting in the corner. I type this as I have been on hold this time for an hour with no answer and now it's after 5pm and they probably won't pick up. The customer service is the worst I have ever experienced. If you have a piece of golds gym equipment. I hope it never breaks because you will never get them to fix it.

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Jan 27, 2012
Customer Service CRAP
by: Anonymous

Horrible, let me repeat horrible, again just in case you didn't get it, horrible customer service, if the company was close I would literally take this treadmill and toss it through the window... Do not buy golds gym....

May 03, 2011
customer service complaint
by: Ron Stowers, 114 lesnyk Rd Goffstown, NH

5 3 2011 facility located at Goffstown, NH
On this date I purchased a one month membership at this gym, I left a check for $30 dollars with the girl at the desk, who was very friendly and effiecientas and went to workout, when I returned she told me that her supervisor said that a$30 fee would only be for one week. I found this strange as I had done one the previous year. Annoyed,I offered to pay for the workout I had just done about 35 mins. She cheked with her supervisor who said that fee would be $15. I was shocked as I was told that the normal monthly membership was $20 which makes $15 a day ridiculous. Anyway as a result I will not renew my Golds membership again. and my comment is simply this. Not only is this poor customer service and arrogance it is economic stupidity.
If I had an employee who was that ignorant of customer service I would terminate him or her.
I paid the $15 and left but I had a feeling that
sleazy tactics like that are the reason Gyms get such a bad rap.

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