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by Catherine
(Ann Arbor MI)

This machine was a little challenging to setup but I love the features. I've had it for 3 weeks and so far so good. However, the customer service leaves a lot to be desired. It took forever to get it (2 wks beyond the 5-10 business days) and I emailed countless of times but I couldn't get a response or a call back. This scares me since I bought the extended warranty. No problems yet, but I worry that when that day comes I'll get no reply. Frustrating! but as I said, the unit is doing exactly what I need it to do.

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