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Ridiculous Customer Service




After a bolt broke on one of the handrails, I contacted Horizon online. They responded: Thank you for contacting Johnson Health Tech. For security reason please contact Customer Tech Support at 1-888-993-3199 Mon-Fri 8-5pm CST to place an order for the bolt. The cost with shipping will be $6.80 plus tax. Please reference case #XXXXXX
I called and after listening to the "on-wait" music from hell for 16 minutes, they responded, "We are experiencing a high volume of calls. Please call back the next business day".
Perfect ending to a perfectly awful piece of crappy machinery. I'm going to Sports Authority to buy a GOOD treadmill. Any suggestions?

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Featured
Treadmills

Budget Treadmill

Horizon T101 Treadmill
Cost: $599.99
Motor: 2.25 CHP DC Motor
Running Surface: 20" x 55"
Speed: 0-10 mph
Incline: up to 10%
Folding: Yes
Heart Rate: Yes
Max User Weight: 300 lbs

Entry Level Treadmill

Proform Power 995 Treadmill
Cost: $999.00
Motor: 3.0 CHP DC Motor
Running Surface: 20" x 60"
Speed: 0.5-12 mph
Incline: up to 15%
Folding: Yes
Heart Rate: Yes
Max User Weight: 325 lbs

Mid-Priced Treadmill

Nordic Track Commercial 1750 Treadmill
Cost: $1,499.99
Motor: 3.5 CHP DC Motor
Running Surface: 20" x 60"
Speed: up to 12 mph
Incline: up to 15%
Folding: Yes
Heart Rate: Yes
Max User Weight: 350 lbs

Premium Treadmill

Smooth 9.65LC Treadmill
Cost: $2,199.00
Motor: 4.0 CHP DC Motor
Running Surface: 21" x 64"
Speed: up to 12 mph
Incline: 15 levels
Folding: No
Heart Rate: Yes
Max User Weight: 400 lbs


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