Andrea, I'm sorry to hear you had trouble with your equipment, and specifically getting assistance in addressing any problems on it. The company who makes your product, and can therefore assist in troubleshooting and parts orders is ICON Health & Fitness. I work for them as a technitian in their customer service department. Each operator here is trained and ready to help. Our phone number here is 18009993756. For online support you can go to iconservice.com. There is a FAQ (Frequently Asked Questions) link which may be helpful, you can view the manual and order parts there as well. It is always important to have the model number for your machine, not just the name. It usually begins with IMTL and will be located on the framing of the machine. Call us if you still need help!
