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NordicTrack 1500 Commercial

by Dan
(Chicopee, MA)

BUYER BEWARE! NORDIC TRACK 1500 COMMERCIAL

I bought the NordicTrack 1500 Commercial from Costco because it had a 3.0 CHP motor and 350 user weight capacity. 3 DAYS LATER, and 6 CALLS FOR REPAIR, THE TREADMILL WAS RETURNED with the deck jammed at 12% incline, the motor working intermittently, and the speed not working. I NEVER EVEN RAN ON IT. I ONLY WALKED THE WEIGHT LOSS PROGRAM twice. The N.T. 1500 is a bohemeth of a machine boasting a huge solid frame. I am a 30 year old mechancial engineer and my father, who helped me put it together, is a 60 year old manufacturing engineer. Everytime we called ICON fitness cutomer service they made us run a diagnostic that made it WORSE. Then they told me there was a minimal trip charge for service!!! I AM CONVINCED THAT IS THE WORST TREADMILL EVER PRODUCED.

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NordicTrack 1500 Commercial

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Apr 08, 2009
Rating

Disagree- a great treadmill
by: Anonymous

I have had this treadmill for almost 2 years- bought at Costco and LOVE IT. It is very comparable to the gym treadmills. I am a marathon runner, and put lots of miles on the treadmill. My husband and I both use this on a regular basis and have had no problems whatsoever. I would recommend it to anyone. I did lots of research before buying it and everything I read was very positive. It has an excellent warranty also- which tells me that the manufacturer knew it was a good product. Overall I am very satisfied with it and glad I purchased it. It was a great buy for the money- and seems very well made.

Mar 11, 2009
Rating

Horrible treadmill
by: Anonymous

I bought one twenty days ago. It only worked once for me. The console does not work anymore. I waited eight days to receive a wrong part. Then waited another eight days to receive broken parts. I will call again. What will happen this time? If only it wasn't so heavy, I could have returned it already.

Mar 04, 2009
Rating

Improper Assembly causes many of the problems
by: Treadmill Tech

I am a technician who repairs treadmills of all brands in the industry.

A common issue with this treadmill is improper assembly. when assembling the unit, it is very easy to crush the data cable that runs inside the right side pedestal arm without even knowing it.

I just serviced one of these the other day and that was exactly the problem - replaced the data cable and it was working perfectly afterward.

This particular problem is perplexing to troubleshoot because power often still runs to the control panel, but a wire or 2 may be shorting out against the frame at random times, causing all sorts of wierd issues - no speed, no belt movement, incline changing randomly...etc.

many of the unhappy owners of this treadmill are complaining about these types of issues - very likely the data cable. Additionally, the data cable is very difficult to replace unless you know the right way - have a technician do it on warranty.

I agree with some of the posters here - you should not have to pay for service on warranty. Unfortunately icon does not pay enough for technicians to travel, so I will tell people there is a mileage charge if they are outside my city. I can't work for free, right?

Before you buy: make sure there is a local servicer available to handle any repair issues!!

Jan 14, 2009
Rating

I disagree with you 100%
by: Anonymous

I have had this machine for a year now, I run 3 miles a day on it, and I love it. No problems what so ever.

Jan 13, 2009
Rating

Anyone know where to get extra keys?
by: Anonymous

We have this treadmill and somehow misplaced the magnetic key. Does anyone have an extra or know where to get one?

Nov 20, 2008
Rating

Awesome machine
by: Don

I bought this machine 3 weeks ago at Costco. I love it, and it is one of the most quiet treadmill I have used. Some people may have bad experience with NT15000 because the manufacturing process may not be perfect and some may bet a lemon here or there. Costco return policy is awesome, just exchange for another one. Costco has a 5 years return policy. There is no need to bother with customer service. I give it a 5 stars.

Nov 02, 2008
Rating

Agree/Disagree
by: Anonymous

I bought this at Costco because of the CHP Motor.
It took me an hour to get this from my pick-up to my Den..whew. I set it up really quick (impressed with myself) WOW! Very smooth running
machine, except for a diesel like odor that became worse the longer I ran on it..made a few calls that gave me some weird impressions. They said they had heard of this but it should disapate in a couple of days. OK.
After 3 months my home smelled like the engine room of a tugboat so did my clothes.
I did return it to Costco with NO problem.
I sure do miss it, maybe i'll take my chances and get another one....Minus the eau'de Tugboat!

Oct 21, 2008
Rating

GOOD MACHINE
by: Anonymous

I absolutely disagree with the comment about this machine. I have this machine and it works fine. you have to read the directions and you will find that you have to plug it in with a surge protector which will protect the system from getting quirky. I tried to use an extension cord and the computer went crazy and caused the belt to do random speeds. After I read the instructions, I moved my treadmill to an outlet designed for the equipment and it works perfectly fine!

Oct 09, 2008
Rating

Good but makes a loud squealing sound
by: Anonymous

This treadmill was great for the first 2 weeks of use. I use it everyday for an hour (speed walking, running and incline)after the first 2 weeks, it started to make this really loud squealing sound no matter what speed or incline it was on. This has gone on for about 2.5 weeks now, I tried different things to repair it, but no luck. Hopefully I will come across something because there is no way I can bring it back to Costco haha- it weighs a TON!

Oct 03, 2008
Rating

I disagree
by: Anonymous

I purchased this treadmill as well and I love it. It has worked great and it is SOLID. Yes, assembly is a bit difficult but the machine works fantastic and operates quietly. Another huge benefit is the audio jack plays from any type of player with a headphone jack. This guy must have got a bad treadmill but it does say that they charge a travel fee right on the paperwork. If he didn't want to pay it he could have returned it or exchanged it??

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NordicTrack 1500 Commercial

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