I bought this machine 3 weeks ago at Costco. I love it, and it is one of the most quiet treadmill I have used. Some people may have bad experience with NT15000 because the manufacturing process may not be perfect and some may bet a lemon here or there. Costco return policy is awesome, just exchange for another one. Costco has a 5 years return policy. There is no need to bother with customer service. I give it a 5 stars.
Nov 02, 2008 Rating
Agree/Disagree by: Anonymous
I bought this at Costco because of the CHP Motor.
It took me an hour to get this from my pick-up to my Den..whew. I set it up really quick (impressed with myself) WOW! Very smooth running
machine, except for a diesel like odor that became worse the longer I ran on it..made a few calls that gave me some weird impressions. They said they had heard of this but it should disapate in a couple of days. OK.
After 3 months my home smelled like the engine room of a tugboat so did my clothes.
I did return it to Costco with NO problem.
I sure do miss it, maybe i'll take my chances and get another one....Minus the eau'de Tugboat!
Oct 21, 2008 Rating
GOOD MACHINE by: Anonymous
I absolutely disagree with the comment about this machine. I have this machine and it works fine. you have to read the directions and you will find that you have to plug it in with a surge protector which will protect the system from getting quirky. I tried to use an extension cord and the computer went crazy and caused the belt to do random speeds. After I read the instructions, I moved my treadmill to an outlet designed for the equipment and it works perfectly fine!
Oct 09, 2008 Rating
Good but makes a loud squealing sound by: Anonymous
This treadmill was great for the first 2 weeks of use. I use it everyday for an hour (speed walking, running and incline)after the first 2 weeks, it started to make this really loud squealing sound no matter what speed or incline it was on. This has gone on for about 2.5 weeks now, I tried different things to repair it, but no luck. Hopefully I will come across something because there is no way I can bring it back to Costco haha- it weighs a TON!
Oct 03, 2008 Rating
I disagree by: Anonymous
I purchased this treadmill as well and I love it. It has worked great and it is SOLID. Yes, assembly is a bit difficult but the machine works fantastic and operates quietly. Another huge benefit is the audio jack plays from any type of player with a headphone jack. This guy must have got a bad treadmill but it does say that they charge a travel fee right on the paperwork. If he didn't want to pay it he could have returned it or exchanged it??
