I am disappointed with this treadmill. I’ve only had it for 3 years and its no longer functioning properly. What’s worse is that the store I got it from does not carry them anymore. I have gone online to find a phone number for customer service and to locate a service technician in my area but all the websites have conveniently left out the customer service phone number on the contact us portion. Since I cannot have this one serviced, I will have to buy a new one and it won’t be an Image product.