Horizon Adventure 3 from Amazon Japan
Honestly, I'm in a total state of shock, & i'm about to vent my irritation.
I'm in Japan, I'm here a lot. I need to train regularly and walking is a pain in the...well everywhere during the summer, heat and mosquitos, not to mention dripping with sweat.
I ordered a Horizon Adventure 3 from Amazon Japan, it arrived in good time, as do most things with amazon.
On first opening the box the main platform looked pretty good and solid, I had only to attach the two upright, side rails that hold the control unit, and then attach two handles to the control panel, then attach the whole control panel to the two upright rails, that should have been the end of it.
The two large, uptight rails that hold the control panel went on like a dream, I felt positive this was going to be good. But then I tried to place the first handle in to the control panel....We've all ordered relatively cheap items on which screw holes don't quite like up, and we manage to get it done somehow, but the screw holes on the underside of the control panel and the handles on the Horizon 3 looked like they'd been made by a blind monkey.
The screwholes were unbelievably out of alignment to the extent that not one of them was even close. It was clear that not one screw was going to be even slightly inserted no matter what I did.
At that point I knew I was sending it back, but just for the hell of it I picked up the whole control panel, with the handles unfixed, to see how the next step would have gone, and that was even worse. You could not have fixed that control panel to the upright rails if there had a been a million pound prize for doing so.
So Horizon, or Johnson, the parent company, clearly has no self respect, I don't know how they are still in business with this sort of quality, or rather lack of it.
And it appears that Amazon is not concerned about its reputation in Japan, as this was shipped and sold by amazon, which usually means you can trust that a product meets a certain standard.
The worst part is that I had to pay almost double what I'd have had to pay for this piece of junk in England, Europe or the US.
I'm trying Life Fitness next. I noticed a distinct lack of bad reviews about their products. They're extortionately priced, especially when buying that brand in Japan, almost a thousand pounds more than I'd have to pay in England, but I need a treadmill, so I'm left with no choice.
Avoid Horizon, and all Johnson products at all costs. They're a disgrace to themselves.
In 2017 there's no excuse for not lining up screw holes properly, and selling shoddily built products. Any company doing so should be starved out by consumers.