golds gym customer service
by jennifer baker
So I waited four weeks to get my golds gym cross walk 570 delivered. When it finally got to my house we opened the box and put the treadmill together. As we find that a screw that holds the tread in place is broke in half with most stuck in the end of the treadmill. We call the customer service number and wait on hold for well over half an hour everytime before we even speak with a real person. The first time the representative says in 3-5 business we will get a call to schedule a service date. On the fifth day we call to find our information was passed to someone who doesn't service our area. So they say in two days we should get a call. On the second day there is still no call. So again we call and wait for over 45 minutes. They tell us there is no guy to service our area so they have to use their outside company and we should get a call the next day. Again they don't call so we wait on hold for 55+ minutes and ask for a supervisor. He says he will personally take all of the information in our calls and get in touch with the service company and have them call us the next day and if he can't get them to, he will call us personally. Here it is the next day and again no one has called us to fix the treadmill that came broken and we have nadir for three weeks just sitting in the corner. I type this as I have been on hold this time for an hour with no answer and now it's after 5pm and they probably won't pick up. The customer service is the worst I have ever experienced. If you have a piece of golds gym equipment. I hope it never breaks because you will never get them to fix it.