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Customer service is rubbish


(Surrey, UK)




We bought an ICON Health & Fitness treadmill worth c.$2,000. After about 12 months it broke and about 18 months later it is still not working properly. It took them ages to send someone out and even longer to source replacement parts. They mostly ignored us when we tried to contact them too.

Their customer service is a disgrace and I wouldn't buy anything from them ever again.




Comments for
Customer service is rubbish

Average Rating starstarstarstar

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Aug 25, 2010
Rating
starstarstarstarstar 		Nordic Track = Crap
by: Anonymous

nordic track is crap. Cheap made crap. Service is also crap. Stay away from whole brand.
Oct 31, 2008
Rating
star 		Buyer Beware
by: Anonymous

I purchased a Nordic Track Elite 7500 too. It's a piece of shit and the customer service department is even worse. For that alone I will never buy another Nordic Track product!
Jul 08, 2008
Rating
starstarstarstarstar 		Same Issue
by: Steve

The board on my treadmill broke and it was not even two years old and was used only 3 times a week. I had to order the board and a new belt for a cost of $350 dollars. To top that off I requested a service man for a charge of $100. The service was never peformed and they want to charge me again. I would never buy another Nordic Treadmill and there is no customer service

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