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CST 4.5 Do Not Recommend!

Purchased in 2005 from Dicks for approx. $1000. 15 years warranty on motor. A month ago it just stopped working. Although we had good intentions of using the machine regularly we did not so it doesn't have a lot of hours on it. Called Horizon. After waiting for 15 minutes I finally spoke to someone who quickly determined we were no longer covered under the 1 year labor warranty and told us to call another number. Through their diagnostic center they determined it wasn't the motor, but the circuit board. Cost to replace $220 for the part and $155 for the maint. call! Not investing anymore money in this product or company. Buyer beware!!

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Mar 23, 2011
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starstarstarstarstar
Horizon Treadmill Customer Svc Numbers
by: crabtree

Horizons chief of Customer Service calls their service - get this now -
WORLD CLASS CUSTOMER SERVICE
hahahhahhahahah, for help with Horizon products, call 608-839-1240, press 0 for the operator, and ask for Giovanni(World Class Service Queen), or Mike VP of Horizon, or Nathan the CEO, they'll love to help you see their WORLD CLASS CUSTOMER SERVICE IN ACTION.
No, do not waste your money on Horizon products, ever. ;o)

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